by Alec Dusheck | Nov 8, 2019
Challenge A large client had challenges making its core data highly available, performant, and standardized to enable enterprise transformation. This led to various non-standard implementations to address one-off service issues related to data and performance. The...
by Alec Dusheck | Nov 6, 2019
Challenge While partnering with a large healthcare client, we developed and executed a plan to predict customer issues and proactively resolve them prior to receiving a call. Utilizing data driven insights, intelligent routing and automated confirmations, the goal was...
by Alec Dusheck | Nov 5, 2019
Challenge We partnered with a large healthcare client to reduce cost and improve service in the customer experience area. This client has a large workforce of over ten thousand service reps and handles over 40 million calls annually. They were particularly focused on...
