About Us

Trusted Partners

 

ExperienceIT’s focus is to help our clients transform healthcare with better outcomes and affordability. We are customer-obsessed, provide industry-leading talent, and deliver outstanding speed-to-value.

ExperienceIT offers business and technology consulting services differentiated by business architecture, laser focus on customer experience, and guided by insights. We are the best speed-to-value consulting partner for healthcare. Our top tier consultants deliver high performance, innovative transformation with the thought leadership and experience you need. Our Twin Cities based leadership, with offices in Excelsior, MN, is comprised of domain experts with extensive healthcare industry expertise, both medical & PBM. We offer concierge-level service, with the belief that being a partner in the trenches on a daily basis is a key to absolutely delighting our customers.

Customer Obsessed

With strong customer experience backgrounds, we put our clients’ experience and results at the center of everything we do. We are local and establish strong partnerships with our clients to deliver what is important to them, adding advice and recommendations as appropriate.

Speed-to-Value

We are agile and deliver in well-defined, measurable sprints – with an obsessive focus on business and customer outcomes. Each consultant maintains a weekly Kanban board to align on priorities, drive communication, and adjust, if necessary, working with their client partners. Even in non-agile environments, this mindset is beneficial to drive quick value-based learning cycles.

Industry Leading Talent

Backed by our capability and delivery leaders, our consultants have the support, training, tools, and playbooks to deliver rapidly, consistently, and effectively for our clients.

Meet our Leadership Team

Per Lagerback

Founder and Chief Executive

A customer focused strategist, business architect, and influential leader, with 20+ years of experience, driving world-class digital initiatives in the healthcare, financial, and services industries. Proven track record delivering customer experience transformation through facilitating, defining and delivering leading edge strategies and digital solutions serving organizations undertaking large enterprise transformation.

Chad Henfling

Business Architecture Practice Lead

As the head of our Business Architecture Practice, Chad’s expertise includes establishing effective capabilities, creating high performing teams, and leveraging best-practice approaches to provide uncommon speed, expertise, and service. He is a Consulting Leader with a long track record of driving healthcare transformation initiatives. Clients and consultants benefit from his expertise in integrating agile, customer centric design, business architecture, and data insights into solutions. Chad is hard working, passionate about helping people, and customer service obsessed.

Glen Desouza

Solution Architecture Practice Lead

Chief Architect and Principal Consultant with a keen focus on the business value of IT solutions. He spent most of his recent engagements in aligning IT architecture with the Business strategy. He has held various technical leadership roles in engagements that have delivered applications and products that have met and exceeded customer expectations.

Ben Leonard, Ph.D.

Agile Transformations & Program Delivery Practice Lead

Delivery-focused leader & Scaled Agile Trainer/Mentor with unique combination of expertise in product development, business architecture, and change management. Proven success in leading globally distributed teams to deliver competitive enterprise solutions and services. 25 years of experience scaling Agile, leading Enterprise PMOs, product management, organizational transformations & mergers in healthcare other industries.