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The book, Boys in the Boat by Daniel James Brown, tells the story of the 1936 U.S. Olympic Rowing Team claiming victory in spite of significant obstacles. They did this by leveraging the talent of their rowers, coxswain, and their technologically...

Introduction Oh no! Your family’s holiday party is in two days and you’ve forgotten to get uncle Jim his new blender! You frantically search online and order one that you know he’ll love. Fast-forward to two days later, just as you’re getting ready...

Introduction New technologies are enabling a more immediate connection between businesses and their customers. In response, many companies are undergoing major customer experience transformations to remain competitive. One of the tools that drive...

In today’s rapidly changing markets where whole industries are undergoing digital transformations, companies inevitably find themselves on the edge of a burning platform, with looking for a software development framework to land in that will enable...

Introduction A customer, Mary, calls with a question related to a recent claim. Before she even speaks to a live rep, the AI-enhanced routing system predicts what her need is on the basis of her profile data, latest mobile and web interactions, and...

For the Third Consecutive Year, Experience IT Ranked Among Fastest-Growing Private Companies in the Twin Cities Metro-Area by Minneapolis/St. Paul Business Journal     October 27, 2022. Today, Minneapolis/St. Paul Business Journal announced that...

How to Get IT and Product Teams to Truly Collaborate  Whether you are in the midst of a digital transformation, or an organization that has been operating using Agile principles for years, there is a fine line between healthy tension and...

Imagine an organization in an excellent state of FLOW that enables the team members to perform at their best to deliver an efficient and consistent flow of value to its customers. From the book, The Boys in the Boat by Daniel James Brown, readers...

According to Forrester Research, we are now in the ‘Age of the Customer’, a 20-year business cycle where:  “… power is shifting from businesses and institutions to end consumers … as technology, information, and connectivity are combining to...

As technology-enabled companies fall behind competitors, they are surprised by how fast their markets are changing, and they are being forced to realize how the way they work is holding them back. The reliable project-focused mindset that they have...

When an organization first adopts Agile, they often begin in IT or software development, as the framework was first created with software development in mind. However, it’s not uncommon for marketing, HR, and other departments to see the success of...

3 Hacks to Accelerate Software Development  Roadblocks are inevitable in every setting, ensuring those roadblocks are not drastically impacting delivery can be challenging.  Yet, there are 3 straightforward and relatively simple hacks...