Six Key Elements of Customer Experience Transformation

Six Key Elements of Customer Experience Transformation

According to Forrester Research, we are now in the ‘Age of the Customer’, a 20-year business cycle where:  “… power is shifting from businesses and institutions to end consumers … as technology, information, and connectivity are combining to instill in people a...
5 Challenges to Moving from Projects to Product Focus

5 Challenges to Moving from Projects to Product Focus

As technology-enabled companies fall behind competitors, they are surprised by how fast their markets are changing, and they are being forced to realize how the way they work is holding them back. The reliable project-focused mindset that they have relied on for the...
Can I Use Agile Outside of IT

Can I Use Agile Outside of IT

When an organization first adopts Agile, they often begin in IT or software development, as the framework was first created with software development in mind. However, it’s not uncommon for marketing, HR, and other departments to see the success of Agile and want to...
3 Hacks to Accelerate Software Development

3 Hacks to Accelerate Software Development

3 Hacks to Accelerate Software Development  Roadblocks are inevitable in every setting, ensuring those roadblocks are not drastically impacting delivery can be challenging.  Yet, there are 3 straightforward and relatively simple hacks that, when utilized,...
What is a Value Stream, and Why Should I Care?

What is a Value Stream, and Why Should I Care?

What is a Value Stream, and Why Should I Care?  The concept of a value stream is widely used within society, and the field of business is certainly no exception. Yet, when business people are challenged to define what a value stream is, their words often get...
What is Agile – The Basics

What is Agile – The Basics

What is Agile – The Basics  In February of 2001 at the Snowbird Ski Resort, seventeen software developers convened to discuss frustrations they had with typical software development frameworks and sought to come to some sort of consensus on a better way to handle...