Challenge While partnering with a large healthcare client, we developed and executed a plan to predict customer issues and proactively resolve them prior to receiving a call. Utilizing data driven insights, intelligent routing and automated confirmations, the goal was...
Challenge We partnered with a large healthcare client to reduce cost and improve service in the customer experience area. This client has a large workforce of over ten thousand service reps and handles over 40 million calls annually. They were particularly focused on...
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