5 Ways to Make Your Development Value Stream Lean
New technologies allow companies to gain a more holistic view of their processes. With that, more and more leaders are looking at their value streams. Value streams are the various steps an organization takes to deliver value to their customers. Awareness of your...
Optimizing FLOW Through Activating Technology – Part 1
The book, Boys in the Boat by Daniel James Brown, tells the story of the 1936 U.S. Olympic Rowing Team claiming victory in spite of significant obstacles. They did this by leveraging the talent of their rowers, coxswain, and their technologically advanced boat to find...
How To Visualize Operational Value Streams
Introduction Oh no! Your family’s holiday party is in two days and you’ve forgotten to get uncle Jim his new blender! You frantically search online and order one that you know he’ll love. Fast-forward to two days later, just as you’re getting ready to go to the party,...
Listening to the Voice of the Customer
Introduction New technologies are enabling a more immediate connection between businesses and their customers. In response, many companies are undergoing major customer experience transformations to remain competitive. One of the tools that drive these transformations...
Why Agile is Winning the War
In today’s rapidly changing markets where whole industries are undergoing digital transformations, companies inevitably find themselves on the edge of a burning platform, with looking for a software development framework to land in that will enable them to keep...
5 Essential Elements of Voice Based Customer Experience Transformation
Introduction A customer, Mary, calls with a question related to a recent claim. Before she even speaks to a live rep, the AI-enhanced routing system predicts what her need is on the basis of her profile data, latest mobile and web interactions, and recent purchases....
Fast 50 2022
For the Third Consecutive Year, Experience IT Ranked Among Fastest-Growing Private Companies in the Twin Cities Metro-Area by Minneapolis/St. Paul Business Journal October 27, 2022. Today, Minneapolis/St. Paul Business Journal announced that Experience IT has once...
Getting Product and IT to Play Together Nicely
How to Get IT and Product Teams to Truly Collaborate Whether you are in the midst of a digital transformation, or an organization that has been operating using Agile principles for years, there is a fine line between healthy tension and potentially crippling...